單項選擇題

You are a help desk technician for your company. The company network consists of a single Active Directory domain. All client computers run Windows XP Professional. The help desk technicians use Remote Assistance to remotely control user sessions to provide online support to users. The users currently use Microsoft Exchange and Microsoft Outlook to submit Remote Assistance invitations to the help desk technicians. Stephen is a user in the sales department. Stephen has a portable computer and frequently travels to customer locations. While Stephen is in the corporate office, he submits a Remote Assistance invitation to the help desk. When you attempt to answer the invitation and establish the Remote Assistance session, you receive the error message shown in the exhibit.

You verify that Stephen's computer is connected to the network and that he did not cancel the invitation. You also verify that the invitation did not expire. You do not experience similar problems when establishing Remote Assistance sessions with other computers. You need to be able to establish a Remote Assistance session with Stephen's computer.
What should you do?（）

A.Enable the Remote Desktop service definition in Internet Connection Firewall (ICF) on Stephen's computer.
B.Add your user account to the Remote Desktop Users list on Stephen's computer.
C.In the System properties of Stephen's computer, select the Allow users to connect remotely to this computer option, and add your user account to the list of allowed users.
D.In the Local Security Policy of Stephen's computer, grant your user account the Allow logon through Terminal Services user right.

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單項選擇題

You are the help desk manager for your company. The company network consists of a single Active Directory domain. All client computers run Windows XP Professional. All help desk technicians are members of the Help Desk Technicians group. They use Remote Assistance to remotely control user sessions to provide online support and training to users. The users currently use Windows Messenger to submit Remote Assistance invitations to the help desk technicians. You want to reduce the time required for help desk technicians to respond to Remote Assistance requests. To accomplish this goal, you want to configure the client computers to allow help desk technicians to establish a Remote Assistance session with a client computer without requiring an invitation from a user.
What should you do?（）

A.In the Default Domain Policy, set the Remote Assistance - Solicited Remote Assistance policy setting to Disabled.
B.In the Default Domain Policy, set the Remote Assistance - Offer Remote Assistance policy setting to Enabled and add the Help Desk Technicians group to the Helpers list.
C.In each computer's Local Security Policy, grant the Help Desk Technicians group the Allow logon through Terminal Services user right.
D.In the System properties for each computer, select the Allow users to connect remotely to this computer option, and add the Help Desk Technicians group to the list of allowed users.

單項選擇題

You are a help desk technician for your company. A portion of your company’s network is shown in the exhibit.

Michael is an employee in your company’s marketing department. Michael uses a Windows XP Professional computer that is located on Subnet A. You use a Windows XP Professional computer that is located on Subnet B. The company’s firewall does not use Network Address Translation (NAT). Michael sends you a Remote Assistance invitation. In Windows Messenger, you accept the invitation, but you cannot connect to Michael’s computer. Next, you run the Ping command, which verifies connectivity to Michael’s computer. You need to establish a Remote Assistance connection with Michael’s computer.
What should you do next?（）

A.Ask your firewall administrator to open the TCP/IP ports that are used by Windows Messenger.
B.Ask your firewall administrator to open the TCP/IP ports that are used by Remote Desktop Services.
C.Instruct Michael to create an invitation file and then e-mail the file to you as a file attachment. When you receive the e-mail, open the file attachment.
D.Instruct Michael to edit the System properties for his computer and add your domain user account to the Remote Desktop Users list on the Remote tab.