單項(xiàng)選擇題

What is true about the Cisco SBR methodology?（）

A. provides an opportunity to build short-term consultative relationships with customers
B. provides an opportunity to build long-term consultative relationships with customers
C. provides an opportunity to build consultative relationships with customers
D. provides an opportunity to sell more products

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多項(xiàng)選擇題

Which two benefits does Cisco Unified CallConnector provide to customer communications?（）

A. status of coworkers before placing a call
B. Connect feature in Communications Manager Express
C. IM contacts imported to an IP Phone
D. click-to-dial access only for WebEx meetings
E. Screen Pops for incoming calls

多項(xiàng)選擇題

Which three of the following are bundled components in the SPA9000 Voice system?（）

A. web conferencing
B. auto attendant
C. voice mail
D. intercom and group paging
E. contact center features
F. a call-management device