多項選擇題What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）

A.The agent is logged in and is on the phone. 
B.The agent is logged in but is not on the phone. 
C.The supervisor is a participant in a phone call. 
D.The supervisor is not a participant in a phone call. 
E.The supervisor has barged in.


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1.單項選擇題The JTAPI provider is the IP address of the（）.

A.publisher 
B.CTI Manager 
C.CallManager 
D.CRS Server

2.單項選擇題How do you debug an application with an Accept step?（）

A.Select Start from the Debug pulldown, then call the trigger. 
B.Select Step Over from the Debug pulldown, then call the trigger. 
C.Call the trigger, and when the workflow answers, select Start from the Debug pulldown. 
D.Select Reactive Application, then call the trigger and press F10 to step through the workflow

3.單項選擇題An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?（）

A.The agent is not in the team currently being viewed by the supervisor.
B.The agent is not ready.
C.The agent is not on a call.
D.The agent is in Work State.

4.多項選擇題Which should you check to verify that you have correct software product versions installed?（）

A.Administration Guide 
B.Release Notes 
C.Software Center 
D.Application Administration 
E.Compatibility Matrices 
F.patch availability

5.單項選擇題What can help expose problems with script logic or validity by simulating the execution of a script?（）

A.Alarm and Trace Configuration  
B.debug session  
C.script validation  
D.script refresh