A.lsdev B.chdev C.sysdumpdev D.sysdumpstart
A.Request to change the severity to 1 B.Request to speak to the Duty Manager C.Request to escalate the problem to development D.Request IBM to close the incident and reopen the incident with another call.
A.Crit-Sit B.Severity 1 C.Severity 2 D.Severity 3