單項選擇題

The last step in resolving an end user ticket should be which of the following?（）

A. Create an incident record
B. Verify the problem is resolved
C. Document the solution
D. Notify the user the problem is resolved

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單項選擇題

Which of the following types of printers uses a fuser to print a document?（）

A. Thermal
B. Laser
C. Inkjet
D. Dot Matrix

單項選擇題

The most important customer a technician has is:（）

A. the customer standing right in front of them.
B. the customer who owes the company the most money.
C. the customer calling on the phone.
D. the customer they have an appointment with in an hour.