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單項(xiàng)選擇題

A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）

A. Remotely connect to the user's laptop and review the network configuration settings
B. Ping the web server from inside the network to ensure it is still up and running.
C. Check to make sure the company's website is accessible from the Internet.
D. Ensure the Ethernet cable is securely plugged into the user's laptop

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單項(xiàng)選擇題

Which of the following would provide a technician with a performance reference point to refer backto after hardware repair?（）

A. Baseline
B. Network map
C. Wire scheme
D. Asset management

單項(xiàng)選擇題

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

A. Verity full system functionality
B. Identify the main problem and question the user
C. Document their findings, actions, and outcomes
D. Escalate the issue to upper management

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