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單項選擇題

A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

A. Warn the user
B. Report through proper channels
C. Wipe the drive
D. Give the computer back to the user

單項選擇題

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

A. Agree with the user’s complaints
B. Clarify the user’s statements
C. Minimize the user’s criticism
D. Shadow the other technician on the next repair