（） is software to manage the relationship and communication between customers and suppliers.

（）is the process to handle returned goods,recycle useful materials and dispose waste goods.

Door-to-door services refer to carriers（）goods in the shippers＇and consignees＇ warehouse.

Storage creates the（）value in logistics.

Freight forwarders purchase long distance service from（）carriers.

（）links the entire logistics process with customer.

Containerization Call speed up the logistics process，such as（）.

（）is the Internet commerce designed for direct communications and commercial relationship between a firmand its end customer.

Forklift truck is very convenient equipment for（）.

Transport agencies include air and surface（）.